Her level of being able to cope with Pressure has definitely improved as she faces a lot of difficult challenges and has not buckled under the pressure that could easily have been the case.
He would often get into a negative mind set and not cope well with pressure. This has changed and he is much more positive and optimistic and cope’s much better.
She is definitely more confident in dealing with customers especially when they raise objections which she is much more confident about overcoming. Overall I’m very happy with content and style of course.